Hello! My name is Tom Skalczyński. I run Aligata.com.
I really like to talk about my products :). When you need a quick info, feel free to reach me via: e-mail: tom [at] aligata.com or info [at] aligata.com
When contacting me, please note that:
- My timezone is Warsaw, Poland. Here is my current time: Warsaw, Poland, current time.
- I am pretty mobile, not always online.
So, if I do not respond immediately, I may be sleeping or travelling :).
Aligata.com is located in Warsaw, Poland. Please, find the exact street address below:
Esentia / Aligata
Aligata website uses PayPal as a payment method. It is well known and secure.
You can pay with:
- PayPal account (if you have one),
- Credit Card (if you do not have a PP account and you do not intend to register one). There is a link on the PP payment form that leads directly to CC details form.
- All orders are shipped from Poland with USPS ($9) or FedEx ($39.90) (you can choose the delivery way at checkout).
- Usually I have a few units of every product (except those marked as pre-ordered) in stock.
- Products marked "handmade by request" are not available in stock. They have to be made first, then shipped to the Buyer. The whole process may take up to 2 weeks, but usually (median!) a week.
- If I do not have the ordered item in the inventory, I always contact the Buyer and offer several options to choose from (waiting for the item to reach the US inventory or shipping directly with FedEx or cancelling the order and full refund).
Taxes, customs duties
- When shipping to the US, Australia, Japan there is no VAT tax nor any customs duties (for orders below $250).
- When shipping to EU countries, the VAT tax is included in the product price (so no additional VAT is charged).
You may return new, unused items within 30 days of delivery for a full product price refund.
Please note, that:
- Shipping fees,
- Customs duties,
- Products with custom stitching colors,
- Products customized in any other way (initials embossed etc.).
are not subject to refund.
If you want to return Aligata product, please follow the simple procedure:
- E-mail me at firstname.lastname@example.org and notify about your will to return.
- Put the item into well packed, stiff cardboard box with some filler inside, so that the product does not shift in the parcel.
- Make a clear notice on the box and in the shipment documents, that this parcel is a return of some previously purchased item.
- Ship the parcel with some insured carrier (USPS is Ok). Use the address at the top of this page for shipping.
- E-mail me once you ship it. I will make a refund to your PayPal account then.
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